Refund Policy

Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at support@infinitegiftcollections.com (Name, Order Number, and any information of why you are requesting a refund).

Once your returned goods have been received, we will process your return minus shipping costs. Please allow 3-10 business days for the refund to appear in your account. 

We cannot be held responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card. 

Do not send your purchase back to the address from which it came from.

Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties
Our standard refund and replacement policy lasts 15 days from the date your tracking number shows your order was delivered. If 15 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

If an item has arrived damaged, please contact us immediately and provide photographic evidence of its condition. 

International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email: support@infinitegiftcollections.com